Enrollment Assistant
Description
The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of New York City’s children and families by providing child welfare, juvenile justice, and early care services. In child welfare, ACS contracts with private nonprofit organizations to support and stabilize families at risk of a crisis through preventive services and provides foster care services for children not able to safely remain at home. Each year, the agency’s Division of Child Protection responds to more than 50,000 reports of suspected child abuse or neglect. In juvenile justice, ACS manages and funds services including detention and placement, intensive community-based alternatives for youth, and support services for families. ACS is also a key part of NYCs early childhood and education continuum, providing child care assistance to thousands of child welfare involved and low-income children so they can access safe, affordable, quality care.
The Voucher Enrollment Unit (VEU) provides child care information, updates and assistance to support provider and program enrollment. The main task of VEU is to issue and enroll child care vouchers to low income families as well as to enroll, update and maintain providers and programs who are linked to these vouchers. VEU also collaborates with other entities such as ACS Child Care Eligibility to confirm eligibility status of child care cases and Human Resources Administration (HRA) Job Center Staff to enroll providers/programs who are caring for TANF children into the Automated Child Care Information System (ACCIS). VEU also collaborates with ACS Special Referral Unit (SRU) who refers clients with child welfare cases to receive child care vouchers. In addition, the unit also completes and maintains the City Council Special Child Care Funding (SCCF) enrollment for eligible families who are currently on the CFWB Voucher Wait List.
Reporting to the Voucher Enrollment Unit Supervisor, the Child Care Enrollment Assistant, with latitude to independent judgment and decision-making, has the following responsibilities:
- Enter voucher documents received by mail, in person and other correspondence in the VEU Master Log
- Complete transmittals voucher enrollments for distribution to enrollment specialists
- Issue transfer vouchers and SCCF transfer forms to enrolled parents upon request
- Issue new vouchers to eligible child welfare families upon request
- Manage VEU mailbox
- Provide customer service to families and providers that visit the CFWB Reception Area
- Respond to parent/provider enrollment-related inquiries from parents, child welfare agencies, providers and programs made in-person, by phone/voice mail messages and in writing/electronic communication
2. Candidates must be able to understand and be understood in English. Additional Information Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report. To Apply APPLICATIONS MUST BE SUBMITTED ELECTRONICALLY USING ONE OF THE OPTIONS BELOW:
For current city employees, go to Employee Self Service (ESS), Recruiting Activities, Careers and search for Job ID# 565568.
For all other applicants go to www.nyc.gov/careers and search for Job ID# 565568. Click on the "Apply" button.
If you do not have access to a computer, most public libraries have computers available for use.
Only candidates under consideration will be contacted. Public Svc Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at StudentAid.gov/PSLF. Residency Requirement New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.